Now Hiring - Manufacturing Account Team Manager - Inside Sales in Tucson, AZ

JOB DESCRIPTION

To lead, manage and develop Newborn Stem Cell Educators (NSCE) and Senior Newborn Stem Cell Educators (SNSCE) to meet individual, team and department goals.

RESPONSIBILITIES

• Coach NSCE and SNSCE to meet or exceed monthly, quarterly, and yearly sales targets and client service goals
• Train and develop direct reports to constantly improve sales performance
• Ensure quality standards are met per company Quality Policy
• Analyze sales data to identify best practices and areas of opportunity
• Monitor direct reports’ calls to ensure accuracy of information and client service standards are met
• Monitor direct reports’ activity and productivity to ensure timely follow up
• Review recorded calls with direct reports to identify best practices and areas of opportunity
• Execute Consumer Sales initiatives across team in timely and efficient manner
• Remain current with all activities and follow ups
• Remain current with all training and other administrative tasks and ensure direct reports are current as well
• Lead team, department, center meetings and sales trainings or initiatives as necessary
• Adhere to all Consumer Sales processes and policies
• Ensure client data, including personal, credit card and medical information is protected through self and direct reports’ adherence to CBR’s Data Protection Policy (CBR-POL-LGL-00003)
• Initiate and / or review document change orders
• Coordinate and / or assist with the training of new staff
• Participate in employee evaluations / performance reviews
• Assist in the interview and selection process of new employees
• Generate Incident Reports to capture client and other relevant issues
• Create all appropriate employee schedules to meet call volume needs

QUALIFICATIONS

• Local to Tucson, AZ
• Bilingual preferred; English and Spanish
• Achievement Orientation
• Gives honest and timely feedback in a constructive manner
• Demonstrates motivation, drive to meet and exceed expectations and own standards Analytical Thinking
• Organizes teams to make use of skills while building bonds and morale.
• Deals with conflict Client Management
• Advocates for clients internally
• Grows profitable relationships Coaching & Developing People
• Provides support for “coachees” to learn new skills
• Collaborates with “coachees" to set goals and work towards them Directing People
• Delegates effectively, leverages juniors and gives clear instruction
• Monitors work results and quality, provides oversight
• Interprets vision and goals in a relevant manner for subordinates Relationship Management
• Ability to initiate and grow mutually beneficial relationships
• Actively develops networks
• Manages potentially difficult relationships Strategic Thinking
• Takes the long-term view
• Evaluates alignment and identifies opportunities
• Takes into account the wider operating environment Systematic Thinking
• Makes effective use of organizational systems and processes
• Takes an organized, logical approach to thinking through issues
• Applies learning to new situations

ABOUT US

CooperSurgical is a market leader in the development, production, and marketing of medical devices used to advance women’s health care and minimally invasive surgery. It is an exciting, ever-evolving, and significant market that touches all our lives.

We are a company on the move, and our employees are dedicated to keeping the momentum going. Our team cares enough to want to make a difference – for the communities in which we live and work and in the well-being of women.

We offer competitive compensation and a complete benefits package to all full-time employees. Explore our current job openings. Your interest in our company will be treated with respect and kept confidential. One of our human resource professionals will personally review your resume and experience with our mutual needs in mind.

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 4 years

Shift:

• Day shift
• Evening shift
• Morning shift

Supplemental pay types:

• Bonus pay

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekends as needed

Work setting:

• Hybrid remote
• Office

Ability to commute/relocate:

• Tucson, AZ 85756: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 4 years (Required)

Work Location: Hybrid remote in Tucson, AZ 85756